This document explains our policy regarding any personal information you might supply to us when you visit this site. Our goal is to protect your information.
Collection of Personal Information
When you engage in certain activities on this site, such as registering, ordering products, or entering contests, The Arsenal Official Online Store China may ask you to provide certain information about yourself by filling out and submitting an online form. It is completely optional for you to engage in these activities. If you elect to engage in these activities, however, The Arsenal Official Online Store China may require that you provide personal information, such as your name, mailing address, e-mail address, and other personal identifying information. When ordering products on the site, you may be asked to provide a credit card number.
When you submit personal information to The Arsenal Official Online Store China you understand and agree that The Arsenal Official Online Store China and Arsenal Football Club may transfer, store, and process your customer profile in any of the countries in which The Arsenal Official Online Store China maintain offices, including without limitation.
The Arsenal Official Online Store China collects this information in order to record and support your participation in the activities you select. If you order a product, for example, the information is used to mail to you the items ordered for any necessary customer care purposes and to provide you with any benefits that may be made available to registered users. If you enter a contest, information is collected to qualify the entry and contact you regarding the contest or prize awards. The Arsenal Official Online Store China and Arsenal Football Club (along with its subsidiaries and commercial partners) also use information that you provide as part of our efforts to keep you informed about special offers and other products and services, we may do this by post, email or SMS.
EZshopnet International Limited recognizes and appreciates the importance of responsible use of this information. If you do not want the information you provide to The Arsenal Official Online Store China to be used to inform you of other products and special offers from The Arsenal Official Online Store China or Arsenal Football Club, and you indicate this preference when you provide the information to us, we will honour your preference.
Your personal information is password-protected to prevent unauthorised access to it. We recommend that you do not divulge your password to anyone.
The cookie cannot be read by a Web site other than the one that sent the cookie.
EZshopnet International Limited is registered in accordance with Hong Kong Data Protection Legislation and will hold and use your personal data strictly in accordance with HK data protection legislation in relation to The Arsenal Official Online Store China and Arsenal Football Club.
How does The Arsenal Official Online Store China protect visitor information?
The Arsenal Official Online Store China has a committed Security Policy. The Arsenal Official Online Store China will retain copies of the information provided when you register on the website, order any products from the site and enter into any competitions. The Arsenal Official Online Store China implements a number of sophisticated security measures to ensure the safety of any personal information provided. The information is contained on a secure server, which is accessible only by a limited number of employees who have authorised access rights to such information. All sensitive and credit card information supplied by any visitor to The Arsenal Official Online Store China is transmitted via Secure Socket Layer (SSL) technology. SSL is commonly-used for managing the security of message transmission on the Internet through public-and-private key encryption and a digital certificate that establishes your credentials when doing Internet business or other on-line transactions. This certificate is issued by a certification authority, in our case Verisign. To view the certificate for this site click here. When you are asked to enter any personal details or credit card information the web site will be secure. This is easily identifiable by an icon in the bottom of the browser window resembling an unbroken key or a closed lock. SSL ensures that the information being sent is secure. Your card number will be encrypted and replaced by a unique transaction reference number. The Arsenal Official Online Store China uses online secure payment gateways provided by Paypal, Pay Dollar (Asia Pay and Ali Pay), and iPS does not hold any customer card details on any The Arsenal Official Online Store China server at any time. To remove any name and address details please see ‘Removing Your Details’ section.
The Arsenal Official Online Store China Policy for Children
The Arsenal Official Online Store China realizes and understands that many children will visit The Arsenal Official Online Store China but encourages all persons under 13 to consult with their parents or legal guardian before submitting any information to this web site and indeed any other web site. However, The Arsenal Official Online Store China believes that ultimately it is the responsibility of parents or legal guardian to supervise children when online and recommend that parental control tools be put in place. No information collected from anyone under the age of 18 will be used for any marketing or promotional purposes whatsoever as is stated when you register for competitions or promotions. Although anyone under the age of 13 may be able to participate in competitions and promotions, notification of a win or prize will be sent directly to the parent or legal guardian identified in the initial registration process. Any publication of a competition winner's personal details for visitors under 18 will require parental or legal guardian consent during registration
We may provide links to other web sites from time to time. These links are provided for your convenience. Except for other official Arsenal Football Club web sites, Arsenal Football Club and The Arsenal Official Online Store China do not endorse or take responsibility for the content of those web sites, are not responsible for the availability of the web sites and will not be liable in any way for any loss or damage which you may suffer by using those web sites. If you decide to access linked web sites you do so at your own risk.
Updating your information
In the event that there is a change to your personal information, for example your contact details, please let us know of this by writing to the Data Protection Officer, at the address provided below so that we can keep your information up to date and accurate.