The Arsenal Official Online Store China Returns Policy:
You may exchange products within 7 days in its original condition after receipt of the order (based on the delivery record). All merchandises including price tag and packaging should be in its original good conditions.
Please ship the item to the following address:
EZshopnet International Limited
10/F, Success Industrial Building,
7 Kin Fat Street, Tuen Mun,
New Territories, Hong Kong
Please note that for your protection The Arsenal Official Online Store China recommend that you use a recorded delivery service as we cannot be held responsible for goods not received. All return and re-shipping charges are the customer's liability.
The value of the replacement merchandise should be equal to the price of the original merchandise. If the value of the replacement merchandise is higher than the original price, the customer is required to pay the difference.
All products are checked for quality before dispatch. Whilst we use our best efforts to ensure that the product is delivered to you in a perfect condition, the product may be damaged in the delivery process. Should this happen please return the damaged or wrong products, you may return the defective item(s) including the merchandise, the price tag and the packaging by a recorded delivery service, as we cannot be held responsible for goods not returned.
Please note that we DO NOT accept returns or exchange of certain products, including:
Any product that is returned more than 7 days after receipt
Any product that has been worn, altered or washed
All discount, clearance or sales product
Any free gift
Any personalised product, for example: shirt printing
The Arsenal Official Online Store China reserves final right to exercise this event in case of disputes.
Please be reminded that EZshopnet International Limited recommend you use a recorded delivery service for your protection as we cannot be held responsible for goods not received.