QUESTIONS ABOUT PAYING

 

Which payment methods do you accept?
Which currencies are payments accepted in?
How do I change the currency on the site?
Where can I find my credit/debit card security number?
How long does it take for the transaction to go through?
Can I change my order?


Which payment methods do you accept?


We currently accept the following:

PayPal Acceptance Mark

• Accepts PayPal and direct credit card transactions
• Visa / MasterCard payments are open to both PayPal registrants and non-registrants

AsiaPayVisaMaster CardVerified by VisaMaster Card Secure Code

• Accepts direct Visa and MasterCard transactions
• For Visa customers,Please click here to learn/activate "Verified by Visa"
• For MasterCard customers,Please click here to learn/activate "MasterCard Secure Code"
• For customers that cannot get their cards verified, please use PayPal for direct Visa / MasterCard transaction

Alipay
• For customers in China only


Which currencies are payments accepted in?


We accept payment in the following currency:

  • US Dollars (US$)


How do I change the currency on the site?


All prices set are based on US dollar; all other currencies are for reference only and do not follow currency exchange rates (including the default displayed currency shown in US dollar). To change the displayed currency, simply choose the currency as desired on the drop-down menu located at the top right of the page. Prices will be displayed in your preferred currency until you change it again. We believe that our prices represent the best customer value, regardless of the currency.


Where can I find my credit/debit card security number?


Your credit/debit card security number is a 3 digit number which can be found on the far right side of the signature strip on the back of your card. This 3 digit number is unique to your card, and gives you extra protection against fraud.


How long does it take for the transaction to go through?


After you have confirmed your purchase, we make an immediate connection to verify the card and amount, so that authorisation is given before we complete the order.


Can I change my order?


If you wish to change your order, you will need to contact the Customer Services team, as soon as possible after placing your order. This is because we start processing the order as soon as the order confirmation email is sent. This enables us to provide you with the quickest possible service.