FREQUENTLY ASKED QUESTIONS
Q: Will the merchandises be delivered to Hong Kong?
A: No. The merchandises can only be delivered to Mainland China.Orders for Hong Kong, Macau and Taiwan can be placed at hkstore.arsenal.com
Q: How much does shipping cost?
A: Shipping costs vary depending on the quantity and weight of the items you purchase as well as the volume of the package, number of shipments and the shipping option you choose.
Q: How long the delivery will take after the payment has been made?
A: Order will be dispatched after confirmation of payment. Transit time from collection to delivery varies according to the shipping address.
Please note shirts with printing of additional names, numbers and badges may take an extra few days to dispatch.
Q: What is Currency reference?
A: All prices set are based on US dollar. To change the currency simply click the appropriate currency on the drop-down menu at the top right of the page. On clicking one of the currencies, the page you are on currently will refresh with all prices displayed in your new currency. Prices will be displayed in your new currency until you change it again.
We believe that our prices represent the best customer value, regardless of the currency. Please note however that the prices shown in US dollar (USD) are fixed and all other currencies are for reference only and do not follow currency exchange rates.
Q: What are the Payment options?
A: Payment methods:
Q: What is the 7-days Policy?
A: You may exchange products within 7 days after receipt of the order (based on the delivery record), and upon pre-approval of The Arsenal Official Online Store China. Please kindly note that all return and re-shipping charges are the customer's liability. All merchandises including price tag and packaging should be in its original good conditions.
The value of the replacement merchandise should be equal to the price of the original merchandise. If the value of the replacement merchandise is higher than the original price, the customer is required to pay the difference.
Q: What are the Non-returnable items?
A: We DO NOT accept returns or exchange of certain products, including:
• Any product that is returned more than 7 days after receipt
• Any product that has been worn, altered or washed
• All discount, clearance or sales product
• Any free gift
• Any personalised product, for example: shirt printing
Q: Can we return Defective Items?
A: All products are checked for quality before dispatch. Whilst we use our best efforts to ensure that the product is delivered to you in a perfect condition, the product may be damaged in the delivery process. Should this happen please return the damaged or wrong products, you may return the defective item(s) including the merchandise, the price tag and the packaging by a recorded delivery service, as we cannot be held responsible for goods not returned.
Q: What about the Customs?
A: For any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.